PAPER & PETAL BOUTIQUE ORDER INFORMATION

Arrangements must be ordered a minimum of 24 hours in advance. We buy flowers to order to ensure ultimate freshness and longevity. 

Reach us at 503-475-6648 or hello@paperandpetal.com if you have questions before ordering.

We are located at 811 East Burnside Suite 216 Portland Oregon 97214.

Our shop hours are Tuesday, Wednesday, Thursday, 12-3pm and Friday & Saturday 12-5, deliveries can be scheduled for any day with an appointment. 

Orders placed online before 6pm PST can usually be sent out on the next delivery day (ex. order online before 6pm on Wednesday for Thursday delivery).
We are often away from the shop on the weekends creating flower arrangements for weddings and events- so deliveries for Saturday are not usually possible but feel free to inquire. We create flower arrangements for special occasions, weddings, events, local businesses, and weekly clients.

What forms of payment do you accept?
We gladly accept Visa, MasterCard, and American Express payments all through PayPal. You can also call us to place an order and give your credit card information over the phone at 503-475-6648 or pay cash when you pick up your order from the shop.

What kind of delivery options are available? 
If you'd like to order any of the non-perishable items in our shop for delivery outside of Portland just add them to your cart and the shipping will be calculated. We ship these items by USPS mail within 48 hours of your order.

If you'd like to order flowers or merchandise as a gift, they are available for a hand-delivery charge in Portland. Please note that all sales are final.

Delivery Charges:

>1 mile: $5

1-5 miles: $10

6-10 miles: $20

If you'd like to place a floral delivery online (fresh floral/plant delivery available in Portland only) please follow the steps below:
1. Choose your product/products from our online shop. 
2. Upon checkout enter the following information in the comments section:
•delivery date
•recipient's delivery information (including phone number)
•card message
3. If you forget to add delivery information just send us an email with the details.

When will my order be delivered?
Please specify the desired delivery date in the comments section at checkout. We will call or email to confirm your order and get any special delivery instructions.

What time will my order be delivered?
It will depend on the location- generally we deliver to business addresses before 4PM. For residential deliveries we have to set up a time with the recipient to make sure they are going to be home.

Where do I enter the card message and delivery date?
Please enter this information into the comments box when you checkout. If you forget to enter the information just email us at michelle@paperandpetal.com or call 503-475-6648.

Do you deliver outside Portland and how much does it cost?
Yes, we deliver all over the Portland Metro Area. The charges vary and depend on the location. Please call us for an estimate. If you place your order online for delivery outside Portland we will call you to collect the additional delivery charge.

What do you do if the recipient for my order is not home?
We require the recipient's phone number in order to make deliveries. If you are not sure if there is a safe place to leave the arrangement we have to call them first to set up a time to drop off. We know it will ruin the surprise a little, but if we go to make a delivery and nobody is home we will need to bill you for a second delivery charge. It also ensures they get the freshest arrangement possible because we don't make the arrangement until we know it can be delivered safely.

What is your return policy? 

All sales final.